Group classes can be canceled up to 48 hours after the first class session* for a full refund.
The Head Start Program is eligible for a refund if cancelled at least 48 hours before the start of the very first training session.
Private lessons (which include home visits, behavior modification and other specialty or 1-on-1 lesson programs) may only be refunded if canceled at least 48 hours before the first training session.
Refunds require a receipt and are still bound by our return policy for disbursement.
*The first class session is the first session for the group as a whole, not the first session that you attend.
Skipping or missing group classes does not make you eligible for a refund.
Skipping or missing a private lesson counts as a forfeit of that lesson.
Group classes must be completed in 10 weeks of the start date. Any unattended classes cannot be made up or rescheduled after that time.
Private lessons must be completed within 10 weeks of purchase. Any unscheduled and/or unattended private lessons are forfeited after that time.
THERE ARE NO EXCEPTIONS TO THIS POLICY. THIS POLICY IS SUBJECT TO CHANGE WITHOUT PRIOR CONSENT OR NOTICE.